Last Updated: September 1, 2026
This Refund Policy explains the general conditions applicable to cancellations, refunds, and booking-related payments made for accommodation and services provided by Airport Lodge.
Depending on the booking method, Airport Lodge may require full payment, partial payment, or an advance payment to confirm a reservation.
The applicable payment and cancellation conditions may vary depending on the booking channel, room type, rate, promotional offer, or other booking-specific conditions.
Guests who wish to cancel a reservation should contact Airport Lodge as soon as possible using the contact details provided below.
A cancellation request should include:
The cancellation will be considered effective when the request has been received and acknowledged by Airport Lodge.
Refund eligibility depends on the cancellation conditions applicable to the specific reservation.
Where a booking is eligible for a refund, the refundable amount will generally be calculated after deducting any applicable non-refundable amount, cancellation charge, service charge, payment-processing charge, or other amount permitted under the booking terms.
Certain promotional, discounted, advance-purchase, or specially negotiated bookings may be non-refundable.
If a reservation is explicitly identified as non-refundable at the time of booking, the amount paid may not be refundable in the event of cancellation, subject to applicable law.
If a guest does not arrive on the scheduled check-in date without cancelling the reservation or notifying Airport Lodge in advance, the reservation may be treated as a no-show.
Refund eligibility for a no-show will depend on the terms applicable to that booking.
If a guest checks out before the originally booked departure date, any refund for unused nights will depend on the applicable booking conditions and the property's cancellation policy.
No refund should be assumed unless it has been confirmed by Airport Lodge.
In exceptional circumstances, Airport Lodge may need to cancel or modify a reservation due to operational, safety, legal, maintenance, or other circumstances beyond its reasonable control.
Where Airport Lodge cancels a prepaid reservation and a refund is due, the eligible amount will be processed in accordance with the applicable booking terms and applicable law.
Approved refunds will normally be processed using the original payment method where reasonably possible.
The time taken for the refund to appear in the guest's bank account or payment account may depend on the relevant bank, card issuer, payment gateway, or third-party booking platform.
Airport Lodge cannot control processing times imposed by third-party financial institutions.
If you booked through an online travel agency, channel partner, payment provider, or other third-party platform, cancellation and refund requests may need to be submitted directly through that platform.
In such cases, the refund policy and terms of the third-party platform may apply.
If you believe that you have been charged more than once for the same reservation or that an incorrect amount has been charged, please contact Airport Lodge promptly with your booking and payment details.
We will review the matter and, where an error is confirmed, take appropriate steps to correct it.
Payments for additional services or facilities may have separate cancellation or refund conditions.
Refunds for unused services are not automatic and will be considered according to the applicable service or booking terms.
Airport Lodge may update this Refund Policy from time to time.
The latest version published on this page will apply to future bookings unless otherwise required by applicable law or the specific terms of an existing reservation.
Airport Lodge
Purba Vivekananda Pally, Behind Merina Hotel, Bihar More,
Bagdogra, PIN – 734014, West Bengal, India
Phone: +91 96797 88162 / +91 89186 42543
Email: reservation@airportlodge.in